Return and Refund Policy

Return and Refund Policy - Devocione


At Devocione, we strive to provide you with a smooth and satisfying shopping experience. Below you will find all relevant information regarding our policies:

Eligibility Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • Be in the same condition in which you received it.
  • Not be used or show signs of wear.
  • Include all original tags.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

  • Initial Contact: Contact us through the form on the "Contact" page of our website.
  • Return Approval: If your return is approved, we will provide you with a return shipping label and detailed instructions.
  • Product Shipment: Send the product back following the provided instructions.

Note: Items sent back without a prior return request will not be accepted. The return shipping cost will be covered by the customer and reimbursed along with the value of the purchase.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The product is defective or damaged.
  • You received the wrong product.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods: Food, flowers, or plants.
  • Custom products: Special orders or personalized items.
  • Personal care products: Beauty items.
  • Hazardous materials: Flammable liquids or gases.

Exchanges

To receive the desired item, please return the one you have and make a new purchase separately.

Refunds

  • Refund Approval: It will be processed automatically to your original payment method.
  • Processing Time: It may take some time for your bank or credit card company to process the refund.

Cancellation Before Product Receipt

  • Before Shipping: A full refund will be processed.
  • After Shipping: No refund will be issued if the cancellation is requested after shipment but before return. Refunds are only granted for defective products.

Failed Delivery Attempts

  • We will make up to three (3) delivery attempts.
  • If delivery fails, the customer will have the following options:
    • a) Request a new delivery (additional costs may apply).
    • b) Pick up at a collection point (if available).
    • c) Request order cancellation.
  • Cancellation After Failed Attempts: Refunds will be issued minus shipping costs.
  • No Customer Response: After 3 days, the order may be canceled with all shipping costs deducted.

Customer Responsibility

  • Provide a correct delivery address.
  • Be available to receive the product or arrange an alternative delivery.
  • Notify us immediately of address changes or unavailability.

Proof Required for Returns and Refunds

Required Documentation: To process your return or refund request, you must provide clear evidence that the product does not meet expectations. This may include photos or videos showing damage, malfunction, or evidence that the product does not match the description.

  • Photos and Videos: They must clearly show the issue described and the condition of the product.
  • Submission of Proof: Send the evidence using the form on the "Contact" page of our website so we can properly review your request.

Contact

For more information or inquiries, please use the form on the "Contact" page of our website.