Return and Refund Policy
SACRED DEVOCIONE — Return and Refund Policy
sacreddevocione.com · support@sacreddevocione.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be accepted, the item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need proof of purchase or receipt.
To start a return, you can contact us through the form on the "Contact" page of our website or by writing to support@sacreddevocione.com. Please note that returns must be sent to the address provided by our team once the request has been approved.
Items sent back without first requesting a return and without authorization from our team will not be accepted.
By making a purchase at Sacred Devocione, the customer accepts and declares to have read and fully understood this return and refund policy, including all its conditions, exceptions, and limitations.
1. Return Eligibility Conditions
To be eligible for a return, the item must meet the following criteria:
- Be in the same condition as received.
- Not have been used or show signs of wear.
- Retain the original tags.
- Be in its original packaging.
- Have proof of purchase or receipt.
2. Return Process
To start a return, follow these steps:
- Initial contact: Contact us through the form on the "Contact" page of our website or by email.
- Request review: Our team will review the request and may ask for photos, videos, or other evidence needed to evaluate the case.
- Return approval: If the return is approved, we'll provide instructions on how and where to send the product.
- Product shipment: The customer must send the product back following the instructions provided.
Items sent without a prior return request will not be accepted. The cost of return shipping will be covered by the customer, except in cases where our team determines otherwise due to a defect, damage, or error in the product received.
3. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.
To process a request related to damage, defects, or an incorrect product, you'll need to provide clear evidence, such as photos and videos showing the described issue and the condition of the product.
4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants.
- Custom-made products, special orders, or personalized items.
- Personal care items, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Sale or clearance items.
If you have any questions about a specific item, please contact us before making your purchase.
5. Exchanges
The fastest way to make sure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved.
If approved, the refund will be processed automatically to your original payment method. Processing time may take up to 10 business days, although your bank or credit card issuer may take some additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@sacreddevocione.com.
7. Withdrawal or Cancellation Before Receiving the Product
- Before shipment: If the order has not yet been shipped, cancellation may be requested and, if applicable, the corresponding refund will be issued.
- After shipment: Once the order has been shipped and handed off to the shipping carrier, it will not be possible to cancel the order or issue a refund until the package is delivered, returned to sender, or there is an official resolution from the carrier.
If the customer requests cancellation after shipment, they must wait to receive the product and follow the corresponding return process, provided the item meets the eligibility conditions described in this policy.
8. International Shipping, Customs, and Import
Sacred Devocione ships internationally to a variety of countries. For this reason, some orders may be subject to inspections, checks, security controls, import procedures, or holds by customs authorities in the destination country.
Once the order has been shipped and handed off to the international shipping carrier, the import process depends exclusively on the competent authorities of the destination country and the internal procedures of the responsible carrier.
Sacred Devocione has no authority, control, or ability to intervene in processes carried out by customs, government agencies, or local authorities. Nor can it expedite inspections, request priority release, or alter decisions made by such agencies.
Orders that are held, under review, inspection, or pending customs release cannot be canceled, rejected, or refunded while the import process is ongoing. Delays caused by customs procedures do not constitute a lost order, breach of contract, or valid grounds to request cancellations, chargebacks, returns, or refunds.
Any resolution related to the release, return, or final disposition of the merchandise will depend exclusively on the competent authorities and the policies of the shipping carrier responsible for transport.
9. Failed Delivery Attempts
The carrier may make delivery attempts in accordance with its own operating policies. In the event of a failed delivery, the customer may have the following options, depending on availability:
- Request a new delivery, which may involve additional costs.
- Pick up the package at a pickup point, if available.
- Wait for the package to be returned to the sender, when applicable.
If the order is returned due to an incorrect address, absence of the recipient, failure to pick up at a designated point, refusal of delivery, or lack of response from the customer, any approved refund may have shipping, logistics management, and other applicable costs deducted.
10. Customer Responsibility
The customer is responsible for:
- Providing a correct, complete, and valid delivery address.
- Being available to receive the product or make alternative arrangements with the carrier.
- Immediately reporting any address changes or unavailability.
- Tracking the order and responding to any request from the carrier or local authority.
- Providing additional documents or information if requested by customs authorities or the carrier.
11. Evidence Required for Returns and Refunds
To process a return or refund request, the customer may need to provide clear evidence. This may include:
- Clear photos of the product received.
- Videos showing the damage or malfunction.
- Photos of the packaging.
- Proof of purchase.
- Any other evidence requested by our team.
Evidence must be submitted through the form on the "Contact" page of our website or to the email address provided by our team.
12. Contact
For more information, questions, or return or refund requests, use the form on the "Contact" page of our website or write to support@sacreddevocione.com.
By making a purchase at Sacred Devocione, the customer accepts and declares to have read and fully understood this return and refund policy, including all its conditions, exceptions, and limitations.