At Devocione, we strive to provide you with a smooth and satisfying shopping experience. Below you will find all the relevant information regarding our processing and shipping times.

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Processing and Shipping Times

• Processing and shipping generally take 1 to 2 weeks.
• While we do our best to meet this timeframe, we cannot guarantee delivery within it, as it represents an estimated average.
• Our goal is to ship your order on the next business day after approval.

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Special Circumstances and Delays

• There may be unforeseen circumstances or delays within your local postal service that are beyond our control.
• We only work with trusted third-party carriers to ensure the safe and timely delivery of your products.

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Delivery Times

• Delivery time depends on your location.
• Deliveries are made Monday through Saturday, except on national holidays.

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Tracking Number

• A tracking number will be available within 3–4 business days after your order has been approved.
• You will receive your tracking number by email once it is generated.

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Shipping Updates

• You will receive shipping updates via email.
• Please make sure that the email address provided during checkout is correct.
• Be sure to check your Spam or Junk Mail folder so you don’t miss any important updates.

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Delivery Attempts and Cancellations

• We will make up to three (3) delivery attempts.
• If all three attempts fail, the customer will have the following options:
  • a) Request a new delivery (additional costs may apply).
  • b) Pick up the package at a local collection point (if available).
  • c) Request order cancellation.
• In case of cancellation following failed delivery attempts, no refund will be issued.
• If we do not receive a response from the customer within 3 days after the last delivery attempt, we reserve the right to cancel the order without refund.

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Cancellations Before Shipment

• If you wish to cancel your order before it has been shipped, we will process a full refund.
• Once the order has been shipped, you may still cancel before receiving it, but no refund will be provided.

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Support and Contact

If you have any questions or need further assistance, our team will be happy to help. Please contact us using the form on our Contact page, accessible through the “Contact” link in the footer of our website.